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FAQ

 


Opening an account

How do I register? My practitioner says I need a code?

You can register one of three ways:

  1. Your practitioner can share their unique invite code with you and you can follow the registration steps on the website to create an account
  2. You may receive an email invitation from your practitioner and follow can the link to create an account
  3. Our customer service team can register you with your practitioner over the phone if you give them a call

For more information please see the video tutorial below.

 

What are the professions you accept for a full practitioner account?

The following professions are eligible for an Amrita Nutrition practitioner account:

  • Nutritional Therapists
  • Naturopaths
  • Herbalists
  • Chiropractors
  • Osteopaths
  • Acupuncturists
  • Homoeopaths
  • NES Health Practitioners
  • Kinesiologists
  • Functional Medicine
  • Pharmacists
  • GPs & Doctors
  • Dentists
  • Physiotherapists
  • Dieticians
  • Prescribing Nurses
  • Veterinarians

Certifications for the following professions are not accepted unless they are accompanied by a qualification that fits into one of the categories listed above:

  • Personal Trainers
  • Gym Instructors
  • Yoga Instructors
  • Reiki Masters
  • Reflexologists
  • Short courses in any of the accepted qualifications (we ask for 2-3 years of study minimum)
  • Life Coaches

 

Are students able to open an Amrita Nutrition practitioner account?

We will accept students in their final year of study for full practitioner accounts. In the meantime, students can use Supplement Hub to order a wide range of our products.

If you are a 1st and 2nd-year CNM or CNELM student please contact us as we can offer you a limited access Amrita Nutrition account.

 

Ordering

I cannot see the products my practitioner recommended or sent me a link to, why?

Please check you are logged in to your account when searching on the website or following links from your practitioner. Some products are not visible on the site unless you are logged in.

If you don’t have an account with Amrita yet, please register here.

 

Why does the price change when I checkout?

It may seem like the amount you’re being charged for your order has changed when you click checkout and are taken to the payment page, this is because the VAT is not included on this page. The VAT is added back on later and you’ll be able to review your entire order with the exact price before confirming the purchase.

 

Delivery

Do you deliver to my location?

We deliver to the majority of countries worldwide. If you are in the UK you should order from this website. If you are located elsewhere in the world, you should order from our global site. If you’d like to confirm we deliver to your location, you can send a message on Facebook or Instagram, call the team at +44 114 700 5676, or email.

 

Problems with my order

My parcel hasn’t arrived / how do I track my parcel?

After ordering, you’ll receive a confirmation message either via email or text. There will be an order tracking number you can use to track your order with Royal Mail or DHL, whichever is handling your order.

If you’ve received confirmation the package has been delivered, please check safe places the delivery driver may have hidden it or with neighbours it may have been left. If you are sure the parcel hasn’t been delivered to you, please contact the team and they’ll do what they can to track it down.

 

I’ve ordered too much or my protocol has changed, how do I return a product?

Please see our Returns Policy for more information.

 

There are products missing from my order, or they are not what I ordered.

If you notice products are missing please check the order summary in your delivery, if there is a statement of “Items to Follow” this means your products are on their way in another delivery.

If they are missing from the order summary, or the products you received aren’t the same as those listed, please contact the team and they’ll resolve the error. 

 

I am concerned about the quality, quantity, or state my product is in.

If you have any concerns about your product, such as it looking different to usual or seals being damaged, please don’t hesitate to contact us.  

Please note, however, several manufacturers do clarify their products may have minor colour or smell differences between batches due to natural variations in their ingredients. 

 

Customer service

When can I contact customer service?

If you have any other questions, the team will be happy to help from 08:30-17:00 GMT, Monday to Friday.

If you have a question about a product, our practitioners are available from 10:00-16:00 GMT, Monday to Friday.

Live product support is available on our website from 10:00-16:00 GMT, Monday to Thursday.